Koninklijke PBNA BV (hereinafter referred to as 'PBNA') considers the protection of your personal data to be important. The personal data of customers and visitors are therefore treated and secured with the greatest possible care. PBNA complies with the General Data Protection Regulation (AVG). PBNA does, however, need your details in order to be able to help you properly. In this statement PBNA explains what data it needs from you and what PBNA uses them for.
The person responsible for data processing is Koninklijke PBNA B.V., H.A. Lorentzstraat 1A, 3331 EE in Zwijndrecht.
PBNA stores the personal data that PBNA receives from you or your employer. In the first instance it concerns the data that PBNA receives during the registration process for an exam, orders a textbook/publication, creates a customer account online, when registering for a newsletter or when you contact PBNA by telephone or e-mail. Among other things, we collect and store the following personal data:
Your diploma and/or certificate will be forwarded to the Central Diploma Register (CDR). This is managed by VCA Infra. The purpose of the Register is to verify the authenticity of the diploma. These data will not be used by the CDR for commercial purposes. Look here for the privacy statement of the CDR.
PBNA also publishes your diploma on www.vca-uitslag.nl. There you can consult the VCA pass on your mobile phone after the exam. Under the pass there is a link to the CDR.
Finally, we also share the exam result with your employer or the training institute that registered you because it is important for the performance of your job.
With its newsletter PBNA informs interested parties about news in the field of PBNA's services. Every newsletter contains a link with which you can unsubscribe and/or change your preferences.
PBNA protects your personal data against misuse and access by unauthorized persons through the techniques currently available for this purpose. PBNA will retain your personal data for as long as this is required by law or within the framework of the VCA/SOG examination. Since the diploma is valid for ten years, we will store it for ten years.
You may at any time view and/or correct or update your personal data. In addition, you may ask PBNA to delete your information and not to use it again. In a number of cases you may indicate that you would like PBNA to make limited use of your information.
Do you want to perform one of the above actions? Please contact us via [email protected]. PBNA will respond to your request as soon as possible, but in any case within 4 weeks. If you wish to have your data deleted, PBNA will first check whether this is (already) legally permitted. If PBNA is not (yet) permitted by law to delete your details, PBNA will inform you of this and indicate at what point in time PBNA will be able to delete your details.
If you do not agree with the way we handle your data, you can lodge a complaint with us (click here for our contact details). You can also submit a complaint to the Personal Data Authority.
PBNA may amend this Privacy Statement to ensure that PBNA can continue to keep you informed. PBNA last amended this Privacy Statement on 6 November 2019.
H.A. Lorentzstraat 1A
3331 EE Zwijndrecht
Chamber of Commerce: 09017208
P.O. Box 68
3330 AB Zwijndrecht
VAT number: EN 00.18.22.834.B01